Contact

Our team values clear communication and responsible service. If you have questions, need support, want to clarify privacy-related points and cookie consent options, or are interested in commercial partnerships, feel free to contact us. This page is intended to provide a direct and reliable channel so your request can be recorded and answered within a reasonable timeframe, subject to operational constraints of the service.

1. What topics can you contact us about?

1.1 Technical support

If you experience difficulties when using the PDF merge tool, send us a description of the issue, including your browser and its version, the device used, and any relevant details about the file that triggered the failure when available. This information helps us reproduce the situation and provide guidance on how to address it.

1.2 Privacy and cookie questions

If you have questions regarding client-side processing, privacy practices, the cookie banner experience, and the available consent options, you may submit your questions and requests through this contact channel. You may also request assistance in understanding how to manage preferences within your browser settings.

1.3 Commercial partnerships

If you represent a company or brand and wish to discuss partnerships, integrations, or opportunities related to digital tools, you can send your proposal. We carefully review initiatives that may contribute to a useful user experience while preserving transparency and compliance with applicable requirements.

1.4 Bug reports and improvement suggestions

We value bug reports, usability feedback, and information about performance issues. When reporting a bug, include steps to reproduce, error messages (if any), and relevant environmental details. At the same time, please avoid sharing sensitive content within reports whenever possible.

2. Contact email

For questions, support, or commercial partnerships, email us at: contact@convertflash.com.

3. Good practices when sending information

We recommend that you avoid sending confidential documents via email. Since the tool executes processing in your browser, privacy should remain a priority for your communication. If you need to describe an issue related to a specific PDF, describe general characteristics only, without sharing confidential content.

When submitting a request, you should also commit to the accuracy of the information provided and to responsible use of the communication channel, complying with applicable law and respecting third-party rights.

4. Support and expected response

Response time may vary based on request complexity, team availability, and the level of priority needed to ensure service stability. We will make reasonable efforts to respond within appropriate timeframes. When a request requires additional review, we may ask for supplementary information to enable effective resolution.